Okay now this is an example of good UX!
Yesterday I complained about the address removal interaction at bol.com by posting a tweet (with a link to my blogpost).
And today already I got a mention from @bol_com, in which they say they understand the problem and will see what they can do about it. Now that is some excellent user experience! They actively approach me and even are willing to try and solve the problem.
Big thumbs up for bol.com!
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